End-User Technical Support

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The CNI Technical Support staff is just what you need to provide the assistance your customers expect when they pick up the phone. One of the hardest things we do in life is to ask for help. Our team understands this and is here to provide the simplest answers possible to some of the hardest-to-tackle issues that could go wrong with a home/small business Internet connection.

Our quality assurance team is in place to make sure the technical support trainers and supervisors are kept up to speed on the latest issues with operating systems, software and connection types.

With 24/7/365 availability, you can rest assured that your customers will be taken care of when it is most convenient for them. When they call, they will also be pleased to find out that we can help with the most popular operating systems (Windows and Mac OS), the most popular software packages for Internet safety and productivity and all major connection types (dial-up, DSL, wireless, fiber and WiFi).

We have recently added remote desktop support. This enables our agents to resolve your customer's issues through a safe, secure remote desktop solution.

Our technical support center is fully integrated with our customer service center and network operations center for a total solution for any size of provider. Your customers may also enjoy our alternative support methods - online chat, email and TTY (for the hearing impaired).

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