Call Support Technician - The Homepage of Com Net, Inc.

Job Location

Wapakoneta, Ohio

Position Description

Answer live Technical Support telephone calls in an accurate and professional manner
Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
Troubleshooting internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
Enter all calls and transactions into a tracking database

Skill Requirements

Experience in basic home networking including Wi-Fi
Experience in TCP/IP and Internet applications
Experience with Windows and Macintosh operating systems
Ability to quickly analyze and pinpoint problems
Possess a positive, caring and helpful attitude
Have strong team orientation
Ability to work flexible hours, and weekends
Possess good telephone skills

Position Specifics

Currently Part-Time positions available
Hourly rate with monthly performance incentive bonus

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*NOTE: Currently only Part-Time positions are available