Call Support Technician

cniteam.com - The Homepage of Com Net, Inc.
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Job Location

Wapakoneta, Ohio


Position Description

Answer live Technical Support telephone calls in an accurate and professional manner
Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
Troubleshooting internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
Enter all calls and transactions into a tracking database


Skill Requirements

Experience in basic home networking including Wi-Fi
Experience in TCP/IP and Internet applications
Experience with Windows and Macintosh operating systems
Ability to quickly analyze and pinpoint problems
Possess a positive, caring and helpful attitude
Have strong team orientation
Ability to work flexible hours, and weekends
Possess good telephone skills


Position Specifics

Currently Part-Time positions available
Hourly rate with monthly performance incentive bonus


Apply For Job

Resume Submission Form
Email your resume to employment@cniteam.com




*NOTE: Currently only Part-Time positions are available