Com Net’s IPTV (Internet Protocol Television) allows service providers the ability to deliver television programming to households via a broadband connection using digital IP technology. It requires an account in our middleware and an IPTV set-top box. IPTV is typically bundled with other services like digital phone, and Internet access, collectively referred to as Triple Play.

Com Net’s IPTV department uses the Minerva Middleware platform and encrypts the video content at the request of many programmers. The Minerva Middleware platform allows the service provider to setup the set-top box for an array for services. Com Net has more than 270 channels available at their centralized headend, or we can help you with your headend and middleware.

Com Net’s IPTV department test lab, test a multiply array of set-top boxes with or without DVR (Digital Video Recorder) services, monitor video feeds from the Headend, and help troubleshoot video issues for the service provider.

Com Net’s Network Operations Center (NOC) provides video monitoring services and network configuration to the Video Service Providers (VSP) on a 24/7/365 basis. Our After Hours Customer Service (AHCS) provides customer service to VSPs for after hours or overflow.

CNI Video Integration Management Solution

Com Net’s Video Integration Management Solution (VIMS) is an ideal way for ISPs and Independent Telephone Companies to address many of today’s video management issues. VIMS includes the following Tools:

• Channel Tracker (Track all informational data about channels in your network)
• Multicast Tracker (Track all information on multicast streams in your network)
• Programming Rights Tracker (Keep track of programming)
• Contact Tracker (centralized web based contact management)
• Middleware Tracker (Track account and STB for all regions in the middleware)

Some of the key benefits are:

• Centralized Database for Storing Video Technical Information
• User-level Access ability for Multi-operator environments
• Built in Outage Notification based on Channel Lineups
• Subscriber Graphing over Time for tracking growth
• Headend Provider can easily verify Video Content rights for distributers

Com Net’s VIMS maximizes your ability to support and keep track of the vast amount of Information in your video offerings.

Com Net’s Basic IPTV Customer Support via AHCS department

Client ISP to provide IPTV database for the following:

• Account status
• Package verification
• STB online status
• TV to STB review
• Channel verification from source
• IPTV Basic Troubleshooting
• Check the gateway device for power
• Check the gateway device lights to identify issues
• Check for no picture or distorted picture
• Check for proper video channel settings
• Check for no sound issues
• Check remote control for (Weak or Dead batteries) power issues
• Check VCR for wrong channel or not properly connected

* Video picture and sound can be checked with a slingbox device.